Scope and responsibility
This policy applies to personal information handled through drhimanshuyadav.com, including appointment enquiries and messages sent using the contact options linked from the website. Dr. Himanshu's Clinic is responsible for the information it receives directly. Separate hospitals, laboratories, messaging providers and other services may act under their own privacy notices.
Information is handled in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023, as relevant provisions come into force.
Information we receive
When you contact the clinic, we may receive your name, telephone number, email address, preferred appointment details and the message you choose to provide. If you voluntarily discuss symptoms, reports or treatment history by phone, email or WhatsApp, that communication may contain health information.
The website host may also record limited technical information such as IP address, browser type, requested pages, date and time, referrer and security logs. The website may store a small preference in your browser when a feature requires it.
How information is used
Information may be used to respond to an enquiry, arrange or manage an appointment, prepare for a consultation, coordinate care with an authorised provider, maintain appropriate clinical or administrative records, protect the website, prevent misuse and meet legal or professional obligations. Where consent is required, you may withdraw it for future processing by contacting the clinic; withdrawal does not affect earlier lawful use.
Health information and emergencies
Share only the information needed for your enquiry. General website forms, ordinary email and WhatsApp are not emergency channels and may not be suitable for detailed medical records. If symptoms are severe or rapidly worsening, go to the nearest emergency department or contact local emergency services instead of waiting for a website response.
Third-party services
This website links to or embeds services operated by Google Maps, YouTube and WhatsApp, and may open your telephone or email application. Those providers receive information when you choose to use their service and process it under their own terms and privacy policies. Their systems may process information outside India. Review the provider's notice before sending sensitive information.
How long information is retained
Appointment and contact enquiries are kept only for as long as reasonably needed to respond, administer the request, resolve a complaint or meet legal requirements. Information that becomes part of a clinical record may be retained for the period required by applicable law and professional standards. When information is no longer needed, it may be securely deleted, anonymised or archived where continued retention is legally required.
Security
Reasonable administrative and technical safeguards are used to reduce unauthorised access, loss, misuse or alteration. No website, email or internet transmission can be guaranteed completely secure. Avoid sending more medical information than necessary through unsecured channels.
Your privacy choices and rights
Subject to applicable law and to relevant provisions coming into force, you may ask what personal information the clinic holds about you, request correction or deletion, withdraw consent for future consent-based processing, nominate another person where the law permits, or raise a grievance. Identity may need to be verified before a request is completed, and some records may need to be retained for legal or clinical reasons.
Send privacy requests to drhimanshuyadav@gmail.com. The clinic will review the request and explain any legal limitation that applies.
Children's information
A parent or lawful guardian should contact the clinic on behalf of a child and provide only information needed for the enquiry. The website is not intended to collect information directly from children without appropriate guardian involvement.
Changes to this policy
This policy may be updated when website features, service providers or legal requirements change. The effective date at the top of the page identifies the current version.
Privacy contact
Email: drhimanshuyadav@gmail.com
Dr Himanshu's Clinic, First Floor, Shanti Madhuvan Plaza, Near Pushpanjali Hospital, Delhi Gate Road, Agra, Uttar Pradesh 282002.
For appointments or clinical questions, use the clinic contact page. Do not use email for emergencies.